Target group:
- Quality, Logistics, Procurement Employees
- Technical & Technological Employees
- Production Preparation, Production and Maintenance Employees
- People dealing with practical maintenance problems
- Senior and middle managers
Training agenda:
- Basic definitions in automotive industry: QUALITY, PROCESS, REQUIREMENT, ISO TS 16949/IATF, PROBLEM
- Quality awareness
- Communication with customer, costs of errors / post-complaint costs
- Quality tools – introduction
- Overview including the workshop:
- Ishikawa
- 5Why
- PDCA
- Flow chart
- Correlations
- Histograms
The program is subject to change according to individual customer requirements.
Training duration: 1 working day (dates to be agreed)