Target group:

  • Quality, Logistics, Procurement Employees
  • Technical & Technological Employees
  • Production Preparation, Production and Maintenance Employees
  • People dealing with practical maintenance problems
  • Senior and middle managers

Training agenda:

  • Basic definitions in automotive industry: QUALITY, PROCESS, REQUIREMENT, ISO TS 16949/IATF, PROBLEM
  • Quality awareness
  • Communication with customer, costs of errors / post-complaint costs
  • Quality tools – introduction
  • Overview including the workshop:
    • Ishikawa
    • 5Why
    • PDCA
    • Flow chart
    • Correlations
    • Histograms

The program is subject to change according to individual customer requirements.

Training duration: 1 working day (dates to be agreed)

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